Last updated: October 2026
We want you to be happy with your purchase. This policy explains when you can get your money back.
14-day money-back guarantee
If the plugin does not work as described on our website and we cannot solve the problem, you can request a full refund within 14 days of your purchase or of an automatic renewal.
Before asking for a refund, please contact support and give us a chance to help — most problems are configuration issues we can fix quickly. Our Diagnostic page (Romelius Affiliate Importer → Diagnostic) creates a report you can send us.
How to request a refund
- Write to support@romelius.com or use the Support page, from the email address used for the purchase.
- Include your order number (from the receipt email) and a short description of the problem.
- Refunds are processed by our reseller (Merchant of Record) to the original payment method, usually within 5–10 business days.
When we cannot offer a refund
- More than 14 days have passed since the purchase or renewal.
- The problem comes from third-party services: Envato API limits or changes, rejection by the affiliate program, AI provider quotas, or your hosting not meeting the requirements listed on the product page.
- You changed your mind after using the plugin to build or import a store, or you bought the wrong plan (we will gladly upgrade or downgrade it instead).
- The license was shared or abused.
After a refund the license key is deactivated. This does not affect any statutory rights you may have as a consumer in your country.
Cancelling a renewal
You can cancel automatic renewal at any time, so you are never charged again. If you forgot to cancel and do not want the renewal, write to us within 14 days of the renewal and we will refund it.
Contact
Romelius Labs, operated by Soric Seghei, Republic of Moldova — support@romelius.com